Please read the complete ingredient list and allergen information before purchasing or consuming any Southern Caviar product. Always review the physical label when your order arrives, especially if you have a food allergy or sensitivity.

If you are unsure whether a product is appropriate for you, please contact us before consuming it.

Orders are processed within 3 to 4 business days. Saturdays, Sundays and federal holidays are not business days.

Carrier delivery time begins after processing and may vary by destination. Tracking information will be sent to the email address used at checkout after the carrier accepts the package.

Your billing address must match the address connected to your payment method.

Please confirm that your shipping address is complete and accurate before placing your order. If your shipping address is different from your billing address, enter each address separately in the correct field.

Southern Caviar cannot guarantee address changes after an order is placed. Once fulfillment or shipping begins, we cannot reroute or change the delivery address.

Southern Caviar is not responsible for an order delivered to the address entered by the customer at checkout.

Review your tracking information and contact the shipping carrier first.

If tracking shows delivered, check all entrances, secure delivery areas, household members and neighbors.

Southern Caviar is not responsible for theft or loss after the carrier confirms delivery to the correct address provided at checkout. We will provide available tracking information and reasonable assistance with a carrier inquiry.

Because Southern Caviar sells food products, all sales are final and food products cannot be returned.

If Southern Caviar ships the wrong product or an item arrives damaged, contact us within 48 hours of delivery. Include your order number, a photograph of the shipping label and clear photographs of the package and affected product.

After the issue is verified, Southern Caviar will replace the affected product at no additional charge. If a replacement is unavailable, another appropriate resolution may be provided.